Check-In Issue – Questions and Support – Grow Numbers Support Forum
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Check-In Issue  

 

When I go to check in on the app, they type their name and then hit search, but the name disappears with no box to click. The grid view is working for check-in, but not the other. I did the most recent update, powered off, and rebooted to see if that would work, but it did not. Anybody else having this issue this weekend?

Ashley

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Posted : February 3, 2019 8:22 am
Development Team
Member Admin

Ashley -- sending you an email to get more info, thanks!

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Posted : February 3, 2019 10:05 am

Having the same issue. Is there a way to reboot? One iPad is working properly, but the other goes to search for the person and comes back to the search screen with no name entered. In the register s new person section none of the fields accept an entry and there are no required field stars showing. The working iPad is a 3 the non-working iPad is a 2.

 

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Posted : February 4, 2019 6:51 pm
Development Team
Member Admin

This is a glitch with older versions of Safari, which are on older iPads. We are looking into it and will update as soon as possible!

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Posted : February 4, 2019 10:56 pm

Having a similar issue on an android tablet.  The grid view allows us to check in students but when we try to search for names nothing comes up.  This has only started happening this week.  Any help would be appreciated.  

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Posted : February 6, 2019 4:42 pm
Development Team
Member Admin

Thank you all for alerting us so quickly! This has been fixed and you shouldn't have any more issues. Please let us know if you need any more help.

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Posted : February 8, 2019 2:25 am
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